Tampa Plumber Committed To 3 Core Principles

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Hello, my name is Derek Olin

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I'm the owner of Olin Plumbing here in Tampa, Florida.

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We're a state certified plumbing contractor.

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We're licensed, bonded, and insured.

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And when I started the company I started it off with three core principles:

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honesty, integrity,

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and

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service.

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What can I say about honesty?

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One of the things I... I tell my a... my men all the time

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in these classes that we have is I said you know,

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you will not sell somebody something that they don't need.

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but if the customer

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wants something they don't need and you can't talk them out of it, well...

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Well then, yeah, go ahead and sell it to them.

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But for the for us to profit

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off of a lie or misleading a customer

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um... that, that is a... that is against my core principle.

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And I don't believe that is it fits into the honesty category.

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we are going to be honest with our customers

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and we're going to give you our honest opinion.

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And if we don't know,

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we're going to tell you that we don't know.

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Now that's not saying at the same time, sometimes we think we know

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and we will go that direction and find out well that wasn't

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the problem in the first place.

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But there again, that's the process of elimination

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and trying to figure out what the problem is.

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That's um... my idea and thoughts about honesty.

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Integrity is a...

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being... basically is being responsible.

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It's a...

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ensuring that we use products that um... are safe

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for our customers, safe for our environment.

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it’s to ensure that a...

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we um... install products that

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that are going to last. As far as integrity goes, I mean,

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we stand behind all of our repairs and our installations.

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Ah... we stand behind the work that we do,

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a... and we um... a...

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honor our warranties That's that's having integrity.

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Service is is when you the customer call us.

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You can rest assured that we are going to do our best

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to get somebody out a... to your property, to your home,

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and take care of your plumbing issue as fast as we possibly can.

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We try not to inconvenience you

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um... by having the by waiting on us to get the parts

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and and most of the time we've got the parts on the truck.

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All of our trucks are very well stocked

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and that's the reason that we drive big trucks is so that we can

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stock the the most common materials

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that it's going to take in order to be able to um... fix most problems.

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That’s service, it's it's showing up when we when we say we will

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um...

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24 hours a day

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and a... taking care of your plumbing issue.